Shipping Method
JadeTime.com uses FedEx for shipping for most continental U.S. orders. FedEx operates Monday thru Friday except all major holidays. We are closed when FedEx closes.

When Will My Order Be Shipped?
We typically ship orders within one business day.  A business day is Monday - Friday excluding holidays.  We do not ship to P.O. Box locations so please provide us with your physical address. Exceptions include back-ordered items or if we happen to have a question about your order. If any part of your order is back ordered, we will hold your entire order until all items are ready to be shipped. If we have a question about your order, we will contact you via email.  If you pay with a check, echeck or if your credit card has not yet cleared we will hold your order until everything has cleared.

Holidays
During the year we are closed the following days: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. If FedEx is closed in addition to any of these days, we will be closed as well. On the Friday after Thanksgiving, there is no delivery, and no packages are picked up.

When Will My Order Likely Be Delivered?
Please keep in mind that shipping time estimates on the following map are common but not guaranteed.





Non-Continental U.S. Shipments
Shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands, APO are usually shipped via FedEx or USPS Mail.

International Shipments
International Shipments take longer for us to process due to customs documentation.  Extra charges and delays may occur due to customs.  We only state factual information in our customs documentation.  Please call us or email us at info@jadetime.com for more information.  We only except phone orders for orders from countries other than the United States. 

It is also possible to get a US address though a freight forwarding company such as Bongous.com, using such services often reduces your international shipping charges.

If you have any questions regarding shipping methods, please email us info@jadetime.com or call us at 310 316-5678, Monday-Friday between 9 am and 5 pm PST.